This policy explains when you can get a refund for a HomeCompose purchase, which purchases we do not refund, how to ask for a refund and how to cancel a subscription. It is part of our Terms of Use.
This Refund Policy covers purchases of HomeCompose subscriptions and credit packs. It is part of our Terms of Use.
The rules below apply to every purchase. Payments are handled by our payment provider, which acts as the merchant of record.
You can ask for a refund of a weekly or monthly subscription within 14 days of first buying it.
The 14 days start on the day of that first purchase. Section 4 applies to renewals in later billing periods.
You can ask for a refund of a credit pack or any other one-time payment within 14 days of buying it, as long as you have not used any of the pack's credits.
We do not refund:
Subscriptions where you made more than 50 designs in the billing period you paid for.
Credit packs and other one-time payments where you have used at least one credit.
Past billing periods, and the rest of a billing period that started because you did not cancel before the subscription renewed.
Purchases without proof of purchase.
Purchases made with an account that has broken our Terms of Use.
Send your request through the support form in your account settings, on our contact page, or by email to contact@homecompose.com. Include the email address on your account and the details of the purchase, such as your receipt.
We review each request. If we approve it, we send the refund back to the payment method you used for the purchase, through our payment provider, within a reasonable time.
Cancel before the next billing period starts so you are not charged for it. After you cancel, you can keep using your plan and its credits until the end of the period you have paid for.
Cancelling does not give you a refund for the period you have already paid for, unless section 2 or section 8 applies.
If a design or a video fails, the credits it used are returned to your account automatically. You get the credits back, not a refund of money.
This policy does not limit the refund or withdrawal rights that the law gives you as a consumer, for example those described in section 4 of our Terms of Use. These rights apply in addition to this policy.
If we change this policy, the new version applies to purchases made after it is published. The date at the top of this page shows the latest version.